Terms & Conditions

Detailed description of goods and/or services
”Creative Space Media (Pty) Ltd” is a business in the media industry that markets event management and content generation.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of an email.
(for e.g. booking number/booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

Export restriction (Optional)
The offering on this website is available to South African clients only

Return and Refunds policy
The provision of goods and services by Creative Space Media is subject to availability. In cases of unavailability, Creative Space Media will refund the client in full within 30 days. Cancellation of orders by the client will attract a % administration fee.

Cancellation Policy:
• All cancellations must be sent to Creative Space Media in writing.
• No verbal cancellation will be accepted.
• All bookings cancelled will be subject to the following condition:
– 50% Cancellation fee of the total package if cancelled 60 days prior to the event date
– 100% Cancellation fee of the total package if cancelled 30 days prior to the event date
• Creative Space Media reserves the right to cancel the reservation without written or verbal notice.
• Payment due in full on receipt of invoice.

Customer privacy policy
”Creative Space Media (Pty) Ltd” shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the ”Creative Space Media (Pty) Ltd” bank account, the details of which will be provided on request

Credit card acquiring and security
Card transactions will be acquired for (Creative Space Media) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by (Creative Space Media) separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

”Creative Space Media (Pty) Ltd” takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of South Africa and ”Creative Space Media (Pty) Ltd” chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 8 Sheldon Place,5 Lone Close, Lonehill,2191 .

”Creative Space Media (Pty) Ltd” may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by ”Creative Space Media (Pty) Ltd” a private company based in South Africa trading as Creative Space Media (Pty) Ltd and with registration number 2015/288142/07.

Creative Space Media (Pty) Ltd – contact details
Email: admin@creativespacemedia.co.za
Telephone: 011 467 3341